DEDavid Erfanian
Case Study

EFFY Repairs

Customer Service and Repair Management Platform

A centralized repair workflow for customers, retail stores, customer service, repair teams, payment, documents, and shipping.

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Project overview

I created a guided submission experience and internal operational platform that keeps repair history, files, statuses, communication, documents, payments, and return shipping connected to one repair record.

My roleLead designer and full-stack developer
TechnologyPython · Flask · SQL Server · Active Directory · Clover API · ReportLab · UPS/FedEx APIs
IntegrationsEmail, shipping carriers, payment workflows, PDFs, internal repair operations
ResultReplaced fragmented third-party software, paper, email, and manual tracking with a searchable end-to-end workflow.
The Context

Business challenge

Repair submissions, supporting files, status tracking, customer communication, documents, payment, and shipping were fragmented across multiple tools and manual processes.

The Build

Solution and capabilities

I created a guided submission experience and internal operational platform that keeps repair history, files, statuses, communication, documents, payments, and return shipping connected to one repair record.

  • Customer and store submission forms with uploads and guided validation
  • Internal dashboards, repair detail views, status history, and team workflows
  • Automated emails, repair PDFs, and supporting documentation
  • Clover-related payment workflows
  • UPS and FedEx shipment creation and tracking integration
  • Searchable audit history from submission through completion and return
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